What information do we collect and store?
From time to time, you will be asked to submit personal information about yourself (eg name, job title and contact details) in order to receive or use our services, or to receive email updates.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access?
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
We accept payments through PayFast and Ozow. When processing payments, some of your data will be passed to PayFast and Ozow, including information required to process or support the payment, such as the purchase total and billing information.
What do we use personal information for?
We will use your data to tailor our service to match your needs, and to send you email updates if you request them. We may also use personal information collected from our services to conduct market research surveys, for statistical analysis to determine site usage, to run competitions and for direct marketing purposes relating to our business. An ‘opt-out’ box will appear each time you are asked to provide personal data for these additional purposes. Please tick this box if you do not wish your data to be used in this way.
How do we use your information?
We have legal obligations, under the South African Data Protection Act 1998, to collect any personal information that you provide to us fairly. Each time you provide us with personal information we will let you know how we intend to use it and whether we will pass the information on to a third party. We will hold your personal information securely and will only keep it for as long as you use the service that you have requested, unless you have provided us with your consent to use the data for any additional purposes. If you have requested email updates, but then wish to be removed from the updating service, this can be done by replying to the update email as described in the email.
What is a cookie?
When you enter our site your computer will automatically be issued with a cookie. Cookies are devices which identify your computer to our server and personalise the site for your future use. Cookies only record the areas of our site that a computer has visited. A cookie will not provide us with any personal information. Therefore, if you have not supplied us with any personal information, you can still browse our site anonymously. If you do not want a cookie you can set your browser to deny it.
If you are connected to the internet you will have an IP Address. This may take the form of a figure, such as 18.104.22.168. The address will be automatically collected and logged as part of the connection of your computer to our web server and may be used to determine the total number of visits to each part of the site. If there is a security breach the relevant IP Address will be identified by the Internet Service Provider and the user may be contacted.
Scope of this policy
This was last updated April 2021.